Anyone can view the general website.
To enable access to help tickets and Field Service Engineer tools, a user account must be created by the GC & GCMS Product Support team. These accounts are usually created at the first product line training class a service engineer attends. If you have already attended a training class and do not have website access, please email support@gcgcms.freshdesk.com and put the phrase Website access in the subject line. Please include the region you work in and the company you work for. Please allow one to two business days to complete your request. All user account requests are subject to employment confirmation. Any user account request from a customer will be denied.
Please note that if your www.gc-gcms-customersupport.com account was created before August 2015 you will need to request a new account since the old accounts could not be transferred to the new system.
Example email requesting website access:
